1 itil 4 foundation exam specification january 2019 copyright axelos limited 2019 axelos the axelos logo the axelos swirl logo and itil are all registered trade marks of axelos limited ...
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...Itil foundation exam specification january copyright axelos limited the logo swirl and are all registered trade marks of reproduction this material requires permission rights reserved en fnd examspecification v table contents introduction syllabus examination design administration question types scoring weightings by bloom s level learning outcome purpose document is to outline outcomes qualification assessment criteria that a candidate expected meet for each with reference publication edition in terms be used duration administrative considerations number questions across cognitive processing required answer task according revised taxonomy target audience our institute partner peoplecert accredited organization partners introduce readers management modern it enabled services provide them an understanding common language key concepts show how they can improve their work guidance furthermore will service framework has evolved adopt technologies ways working assess whether demonstrate suf...