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...The itil foundation examination sample paper answers and rationales axelos limited swirl logo are registered trade marks of reproduction this material requires permission all rights reserved page en fnd samplepaper rationale v for exam questionbk q a syllabus ref f correct with increased automation impact on service desks is reduced phone contact less low level work greater ability to focus excellent cx when personal needed b incorrect effect increase self not decrease it ai robotic process rpa chatbots moving provide more logging resolution directly via online portals mobile applications c opposite true gradual removal technical debt desk support people business rather than simply issues d use will eliminate need escalate incidents key point be understood that no matter how efficient its there always escalation underpinning from other teams g cost amount money spent specific activity or resource utility functionality offered by product warranty assurance meet agreed requirements risk ...