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...Itil foundation candidate syllabus january copyright axelos limited the logo swirl and are all registered trade marks of reproduction this material requires permission rights reserved en fnd candidatesyll v introduction qualification is intended to introduce candidates management modern it enabled services provide them with an understanding common language key concepts show how they can improve their work organization guidance furthermore will service framework has evolved adopt technologies ways working examination assess whether demonstrate sufficient recall as described in below be awarded a prerequisite for higher level qualifications which s ability apply relevant parts context exam overview none closed book publication allowed edition should used study but not permitted minutes taking that native or duration may extra time i e total number there questions each worth mark no negative marking provisional you need get correct pass bloom describes type thinking needed answer levels q...