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...Unit personality development and communicating skills structure objectives introduction physical aspecas male female hygiene habits fitness listening speaking voice telephone conversation non verbal communication let us sum up keywords answers to check your progress exercises after reading this you should be able a develop those facets of which are essential for the uavcl tourism business improve both do job more efficiently e effectively project image company wants travel busincss is unique in hospitality industry sense that it s products cannot felt touched or seen they arc only heard experienced here not sell tangible but rathcr ideas services also have remember service induslry where thc cuslorncr always supposed right therefore highlight lhosc aspccts will appeal customers give self mnfidcnce furlhcr boost we oullined general fashion somc points make offer attractive customer may appear as go through hat curbing individual style encouraging stereotypical uniformity he imagc organi...