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...Chapter operations management explain the role of define nature and purpose value chain describe how is done discuss contemporary issues in managing copyright pearson education inc eleventh edition global by stephen p robbins mary coulter publishing as prentice hall transformation process that converts resources into finished goods services productivity overall output or produced divided inputs needed to generate a composite people variables benefits increased economic growth development higher wages profits without inflation competitive capability due lower costs manufacturing organizations produce physical service nonphysical products form exhibit system...