services are intangible have benefits are perishable time and place dependent cannot be stored or transported are inseparable from the service provider are often inconsistent or variable in quality especially ...
Filetype Power Point PPTX | Posted on 02 Sep 2022 | 2 years ago
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...Services are intangible have benefits perishable time and place dependent cannot be stored or transported inseparable from the service provider often inconsistent variable in quality especially personal eg hairdressing owned product mobile phone tablet for over s that an ipad not paracetamol blackboard athens uni app rolls royce power by hour a question you what is education academic qualification physical environment other tangibles people experiences life inside outside classroom does student journey during first year look like tools techniques touchpoints blueprinting front stage back storyboarding emotional mapping stakeholder maps mystery shopping safari doing talking iteration prototyping fail better co creation roleplay observation personas your turn...