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...Guidelines on claims management for the insurance industry june to all reinsurance companies intermediaries re these are issued pursuant section a of act observance by and service providers aim enhance efficiency transparency disclosure information policyholders during processing increase consumer satisfaction authority envisages that an efficient process will result in improved delivery public which turn create confidence hence improving image this end regulatory hereby issues st be effected from july sammy m makove commissioner chief executive officer cap table contents authorization general introduction definitions pre loss notification acknowledgement receipts company handling fraud detection prevention specific affecting motor customer care desk submission returns enforcement effective date enquiry...