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...Us china foreign language issn d april vol no david publishing senior flight attendants english communication needs a case study of thai airways international timothy brooke cornwall varunee srilapung sasin graduate institute business administration shinawatra university bangkok thailand chulalongkorn the aims to identify usage difficulties encountered while performing on board services as well important in such questionnaire was randomly distributed mailboxes at s crew center suvarnabhumi airport skills were seen by respondents neutral terms problems considered and two indicated very for improving communicative addition when classified age position variances perceived or identified areas difficulty concern became clearer findings suggest that significant are found employing associated with needed non routine work additionally it indicates particular instance appropriate responses avoid controversial topics regarding politics religion war social issues suitable techniques handling unan...