ITSM Cheat Sheet Check out the Cheat Sheet for ITSM and ITIL Software www.freshservice.com Email & Notications Setting up a support email address You can set up your own vanity email as your primary support email, and even add dedicated email addresses for specic groups. Any email sent to this address gets converted into a ticket inside Freshservice automatically. To use your own email server, a custom mailbox option, which requires incoming and outgoing email server details, is available. Read more Alerts & Notications You can set up your own vanity email as your primary support ...
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