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...Campus services service level agreement grounds window cleaning document control contacts professional main desk contact point primary introduction scope of the duration descriptions our agreed to be in standard area frequency chart and list additional features out coverage hours availability eligibility issue escalation target levels monitoring performance customer responsibilities management governance review change new requests enclosure map project name number category issued by version reason for author date distribution approval title signature information department listed below are names emails numbers telephone facilities monday friday emergency at all other times web www worc ac uk days email address uwwindowcleaning during normal working alan box role manager a this defines between institutes departments university worcester provide is open ended i e it remains operation indefinitely unless withdrawn or superseded covers implementation routine s as well providing both planne...