The words contained in this file might help you see if this file matches what you are looking for:

...Service level agreement sla guidance notes what is a written between provider and the users that states minimum or quality of user requires to meet their business needs for example an it would state support need carry out work also includes information cooperation from its in order provide assistance slas will how levels measured monitored issues can be put right if things go off track primarily used firm up protocols internal services where bar council provides standards board further assurance regulatory functions are carried free representative control influence why do i help improve maintain performance which assists meeting strategic aims objectives they basis measuring efficiency effectiveness whether cost effective helps monitor demand encourage developments line with assist planning require clarifies expectations both who should draw parties have involvement drawing typically manager team leader complete s side group part document not completed without depth discussions around ...