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picture1_Agreement Sample 202325 | Service Level Agreement For Technical Support   Reference Document


picture2_Agreement Sample 202325 | Service Level Agreement For Technical Support   Reference Document picture3_Agreement Sample 202325 | Service Level Agreement For Technical Support   Reference Document

 227x       Filetype PDF       File size 0.13 MB       Source: workforce.org


File: Agreement Sample 202325 | Service Level Agreement For Technical Support Reference Document
Reference Document Service Level Agreement for Technical Support 1. Introduction 1.1 Definition This Service Level Agreement (SLA) is an agreement between San Diego Workforce Partnership, Inc. (SDWP) and the ...

icon picture PDF Filetype PDF | Posted on 10 Feb 2023 | 2 years ago
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...Reference document service level agreement for technical support introduction definition this sla is an between san diego workforce partnership inc sdwp and the america s job center of california ajcc operator customer to cover all services provided by includes a description also included are responsibilities definitions terms in it information technology department helpdesk call which receives requests trouble ticket phone or email describing issue technician who resolves documents any action via software provides following supplied approved microsoft office online internet explorer google chrome caljobs assistance individuals groups troubleshooting defects current antivirus security ongoing maintenance application updates will install that required business related purposes reserves right test analyze refuse installation proves be detrimental network systems performance page hardware computer equipment e g laptops desktops thin clients servers setup configuration upgrade ensure effic...
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