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picture1_Tourism Pdf 201169 | Ccn2162 Service Management In Hospitality And Tourism Industry


 72x       Filetype PDF       File size 0.03 MB       Source: www.hkcc-polyu.edu.hk


File: Tourism Pdf 201169 | Ccn2162 Service Management In Hospitality And Tourism Industry
june 2015 the hong kong polytechnic university hong kong community college subject description form subject code ccn2162 subject title service management in hospitality and tourism industry level 2 credit value ...

icon picture PDF Filetype PDF | Posted on 10 Feb 2023 | 4 years ago
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...June the hong kong polytechnic university community college subject description form code ccn title service management in hospitality and tourism industry level credit value medium of english instruction pre requisite nil co exclusion objectives this provides students with knowledge skills on it covers roles nature services explores its future challenges are introduced to various customer strategies professional concepts organisational culture environment staffing training for stems also sy highlighted intended learning upon successfully completing will be able outcomes a describe importance b apply strategy context operation organizations c d identify current issues quality rapidly changing synopsis concept indicative syllabus role introduction industries products encounter behaviour loyalty guest experience meeting expectation setting scene developing managing staff motivation empowerment involving coproduction leadership verbal non communication handling complaints teamwork developm...

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