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...Introduction to hospitality chapter industry outline of content the nature relationship between and tourism characteristics career prospect product service mix positive views two way communication negative building diversity in culture labor intensive what is meaning there no one single simple definition explain term this stage many people have tried describe different ways some summarize scope its involving both tangible intangible features delivery process others attempted by exploring stakeholders involved mutual benefits generated s impacts society economy broadly speaking act kindness welcoming looking after basic needs customers or strangers mainly relation food drink accommodation a contemporary explanation refers customer host when we talk about are referring companies organisations which provide who away from home however only satisfies most situations brief summary would be provided resort hotel activity groups consider hong kong discuss sectors hint sector can profit making ...