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...Nta mystery shops bus eireann quarter outline of presentation background to research section stop maintenance performance si customer information ci driver d equipment e cleanliness c station service cs summary appendix this programme monitors quality and compliance with contractual requirements through utilising shopping surveys measure key aspects delivery i the vehicle was designed provide robust actionable data national transport authority overall eyes its customers on busses stations were conducted from early september end december as shoppers acted passengers while waiting for board selected around country different services included such city town dublin commuter long distance interurban these all across days week times day carried out by trained kantar millward brown interviewers has been ongoing since use portable hapi handheld personal interviewing devices which enable both discreet effective before when boarding buses after alighting th nd we have used following symbols indi...