Measure Pdf Online 94736 | Q1 2020 Dublin Bus Performance Report Service Quality

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138x Filetype PDF File size 1.01 MB Source: www.nationaltransport.ie

File: Measure Pdf Online 94736 | Q1 2020 Dublin Bus Performance Report Service Quality

NTA Mystery Shops Dublin Bus Quarter 1 2020 41300972 Outline of Presentation • Background to Research • Section 1: Stop Maintenance Performance (SI) • Section 2: Customer Information Performance (CI) ...

Filetype PDF | Posted on 17 Sep 2022 | 2 years ago

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...Nta mystery shops dublin bus quarter outline of presentation background to research section stop maintenance performance si customer information ci equipment e cleanliness c driver d summary appendix this programme monitors service quality and compliance with contractual requirements through shopping surveys measure key aspects delivery was designed provide robust actionable data the national transport authority overall eyes its customers were conducted during shoppers acting as passengers while waiting for on board selected routes around city a broad spread covered across different days week times day head office interviews also completed included in carried out by trained kantar millward brown interviewers following an initial pilot briefing session these use portable hapi handheld personal interviewing devices which enable both discreet effective captures location details at stops when boarding after alighting buses th january march we have used symbols indicate significant differen...

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Category: Uncategorized / Uncategorized
Posted on: 17 Sep 2022 | 2 years ago
Tag: download pdf, 2020, dublin, performance, report, service, quality,
Filetype: PDF
File size: 1.01 MB
Views: 138x
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