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...Key actions to reinforce strategic intent behaviours healing we will be accountable for our acknowledge mistakes and apologise with sincerity compassionate courageous do what you say not look shift blame reflect respond react debrief coach use failure as a learning tool hospitality present attentive listen each other visible people happy humble human stewardship recognise the achievements of others thank make it habit explain why are saying smile empower lead achieve potential work done by give credit where due respect actively involve in decision making commit involving right them time contribute...