Journey Ppt 72556 | Customer Empowerment Webinar 20190416

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File: Journey Ppt 72556 | Customer Empowerment Webinar 20190416

agenda 1 introduction overview and discussion 20 recap objectives of working group mins review content from document on integrating customer empowerment into the usspm 2 discussion of possible actions 30 ...

Filetype Power Point PPTX | Posted on 31 Aug 2022 | 3 years ago

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...Agenda introduction overview and discussion recap objectives of working group mins review content from document on integrating customer empowerment into the usspm possible actions current practice fsps to integrate focus specific areas work identifying moments disempowerment through journey mapping sharing experience plans wg members next steps lens provider develop guidance additional practices test with measuring indicators market surveys action research use survey data analyse patterns audience providers wider regulators associations etc time frame by october months defining enhancing capacity make choices transform those desired outcomes relationship between a not just as consumer but engaged in shaping services affected including broader other aspects life can facilitate avoid choice customers are able informed respect all treated dignity regardless transaction size or channel voice relation developing products feedback complaints this prompts accountability financial control give...

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Category: Uncategorized / Uncategorized
Posted on: 31 Aug 2022 | 3 years ago
Tag: download pptx, customer, empowerment, webinar, 20190416,
Filetype: PPTX
File size: 0.08 MB
Views: 183x
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Uploaded by: Andy yahya

Andy yahya

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