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...Advances in social science education and humanities research volume proceedings of the conference on current problems our time relationship man society cpt improving human resource management system moscow region municipality olga n gromova gabdelakhat r latfullin kazi rustamov galina m sundukova state university russian federation corresponding author e mail olg yandex ru abstract purpose article is to reveal developed measures improve effectiveness municipalities mo using an innovative approach use competency models presents results conducted analysis personnel organizations development a number are proposed particular introduction kpis key performance indicators i reporting targets budget organization introducing these quantitative parameters that previously identified agreed reflect main success factors department or division include government agencies their divisions civil servants staff satisfaction with work feasibility implementing this determined by need create clear transpar...