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...Service level agreement between drakenstein municipality and table of contents introduction purpose objectives parties to the commencement date duration definitions periodic review governance arrangements provider sla services descriptions responsibilities management availability maintenance measurement requests reporting credits continuity supporting documentation termination approval p a g e this section should contain brief statement provide short description what would be achieved with mutual describe high that as result are civic centre berg river boulevard paarl name physical address note separate entered into for each where primary makes use sub contractors is only effective legal both validity period specified not signed agreements requires once off definition terms used in order prevent misunderstanding negotiated at time conclusion provides an option on or pre intervals ensure it still relevant requirements received includes who responsible update document will stored represe...