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...Service level agreements what is a agreement or sla the part of contract which defines exactly services provider will provide and required standard for those generally an outsourcing managed can be used in facilities management other provision this article primarily aimed at customers provides some simple tips drafting effective slas should included properly drafted well thought out have following elements it state business objectives to achieved describe detail deliverables define performance standards customer expects by ongoing reporting mechanism measuring expected remedial compensation regime where are not whilst incentivising maintain high review change levels over course ultimately give right terminate fall consistently below acceptable main good overall set provided example if purpose having external improve save costs access skills technologies cannot internally then say so help craft order meet these leave no doubt as why description include detailed each individual defined i...