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...Sla service level agreement contract annex of the services celebrated between mypbx and customer purpose is committed to maintain a excellence in platform phone provided respond promptly efficiently any problem that may arise or question regarding have bound by terms expressed this availability uses only tier iv category data centers according uptime institute llc provides best possible i uninterrupted power supply ii redundant cooling systems iii computer network internet connection high allows guarantee at least ninety nine point percent time during year center measured each month counting from first day last minimum expected excludes exceptions mentioned penalties if offered not met will provide coupon with value equivalent percentage amount paid for rendered can be used pay as follows al less request must contact proof was done seven days after failure presented max once confirmed generated corresponding cannot exceed total resides meet following requirements speed multiple connect...