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...Software development agreement this is entered into as of the day by and between hemisfair park area redevelopment corporation a public nonprofit texas local government formed under subchapter d chapter transportation code with its address at east nueva street san antonio tx hparc principal place business developer witnesseth whereas desirous retaining to perform services described in for support s desires these accordance terms conditions represents warrants that it possesses qualifications skills necessary has previously performed similar governmental clients familiar desired product now therefore hereby agree follows definitions following shall have meaning when used first level mean those provided own end users including but not limited problem call help desk resolution or escalation user problems system distribution all error corrections maintenance releases enhancement updates on timely effective basis b second facilitate basic i correction reproducible ii diagnosis cannot resolv...