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...Edward de bono s six thinking hats and lateral xel training development now includes in its portfolio of master class subjects the work one most outstanding management thinkers our time aimed at sales customer service teams can be presented either as a or two day is serious creativity will seem like contradiction terms for many people it often said that has to fun lively crazy so how we have classes show delegates constructive creative solve problems easily open up opportunities any other skill also tools provide highly practical alternative system traditional argument method these learned practised developed same way skills result this companies tolerate unsuitable because they fear trying find take on train new might come with someone worse unsuitables are allowed influence disrupt deter from their long term strategies growth objectives learn improve output productivity team individually collate facts what you need develop power individual where get basis use feelings intuition insti...