Verbal Judo: Tactical Communications for the Contact Professional Featuring Joel Francis April 14, 2016 • Comfort Inn & Suites, Mt. Pleasant 8:00 a.m. - 4:00 p.m. (registration ...
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...Verbal judo tactical communications for the contact professional featuring joel francis april comfort inn suites mt pleasant a m p registration starts at is only communication course in america principles and tactics taught enable attendees to use presence words calm difficult people who may be under severe emotional or other influences redirect behavior of hostile diffuse potentially dangerous situations perform professionally all conditions ces achieve desired outcome encounter goals this dynamic are twofold social conflict management w enhance personal safety orkers b c lessen stress on job home enhanced professionalism increase productivity your organization s reputation decrease complaints like itself uses energy others master it contains set that user foster cooperation gain voluntary compliance from stressful teaches you how look creatively offering specific powerful usable strategies resolve tense will learn respond rather than react feelings additionally come understand deal w...