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...Team improvement session using the six thinking hats introduction sessions are a type of kaizen they focus cross functional or single teams on making many minor adjustments to way in which work together this is an effective improve service that provides internal and external customers make operation smoother easier for everyone it can also play useful role implementing major change methodology combines with action learning principles edward de bono powerful best use people s capability by separating styles cultures tradition argument one person tends takes position subject another attacks these positions often result habitual behaviour patterns internalised beliefs about who we how think behave why do assume there setting will be adequate all our what makes us only have style try everything at once allows unleash innate potential behaving differently different situations when put each hat metaphorically free adopt associated just like actor curiously practice find adopted becomes actua...