The words contained in this file might help you see if this file matches what you are looking for:

...Workbook understand the problem use a team approach global d share lessons learnt solving programme has been developed by results consortium limited based on method of training to support implementation quality improvement and change programmes contact or via www resultsresults co uk for more information their master class w page contents foreword gd process prepare establish describe develop interim containment action ica define verify root cause escape point choose permanent corrective pca implement validate actions pcas prevent recurrence recognise individual contributions reporting assessing questions flow quantify symptom identify customer other parties affected protect plan do check act determine if warrants effort full complete report service skills knowledge roles champion leader time manager scribe facilitator coach responsibilities template question log statement description an form part...