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...Q maintenance repair study revealing opportunity less than in service visits are conducted at a dealership share of other body shop specialists e g midas just brakes dealerships retail where purchased walmart tire store quick lube jiffy general station local mechanic s when it comes to and services leaving money on the table fact only total occur reasons why not capturing more market fall into five main categories value perception awareness customer experience warranty contract expiration location convenience customers think dealers offer high quality price win two top attributes most sought after by trust however lose perceived stations highest parts best pricing knowledgeable staff convenient go dealer don t they know my vehicle cost is reasonable certified highly qualified technicians will over charge me unreasonable labor charges use genuine tools diagnostic equipment explain rendered comfortable waiting room distance what can do while lack represented an compete with independent t...