operations management for competitive advantage ninth edition 2 chapter 4 process analysis process analysis process flowcharting types of processes process performance metrics chase aquilano jacobs the mcgraw hill companies inc ...
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...Operations management for competitive advantage ninth edition chapter process analysis flowcharting types of processes performance metrics chase aquilano jacobs the mcgraw hill companies inc terms is any part an organization that takes inputs and transforms them into outputs cycle time average successive between completions units utilization ratio a resource actually activated relative to it available use defined diagram present major elements basic can include tasks or flows materials customers decision points storage areas queues ideal methodology by which begin analyzing flowchart symbols examples giving admission ticket customer installing engine in car etc how much change should be given wrench used continued sheds lines people waiting service moving seat mechanic getting tool...