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...Examples of your survey questions people are inherently good and therefore have the ability to want change their ways be a functioning member society sa d offenders should not incapacitated after committing crime as how effective do you feel incapacitation is for at all very basics definition research types self administered paper pencil internet email interview phone in person rules engagement statement vs question closed open ended mutually exclusive exhaustive some exceptions here avoid double barreled shorter better negative items bias global specific must clear meaning native americans relevant questionnaire construction general formatting don t squish contingency why use matrix upside downside ordering instructions always pre test best way find errors surveys methods administer group mail increase response rates key issue acceptable rate can show whether there bais dillman total design method devil details bulk stamps follow up mailings...