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...Fja leading enterprises identify and avoid unnecessary costs maintain superior levels of customer satisfaction optimize organizational performance what are the barriers to achieving above confidential do not distribute property fuller jones associates april inc success system business flows indicators inputs outputs waste people process quality focus lean material cost variability inflexibility theory information time constraints feedback loop high low sub optimization manifestation iceberg analogy poor waterline operating expense examples scrap rework downtime warranty below incorrect billing improper tools lack training overtime unclear requirements absenteeism tardiness accidents philip crosby estimate does your organization understand hidden asso...