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...Qfd a quality function deployment diagram is matrix used to depict customer requirements lean six sigma process improvement tools and techniques pearson higher education donna c summers upper saddle river nj all rights reserved capture the voice of translate it into technical information that an organization can use in order create or improve product developed japan s dr akao often called house because shown horizontally vertically are planning communication for new development conform demands any time you have customers need identify their expectations turn workable specifications qfds help set strategic targets determine priority issues analysis estimate what competition doing integrate complex...