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...Token introductory quote what gets measured managed or if you can t measure it manage peter drucker we deliver who service level agreement serve to extent provide intake management capture and log every interaction where ensure duration workflow monitoring transitions outcomes are start being tracked establish why connect delivery with the overall mission train educate quality process is guaranteed by everyone set goals your key stakeholders gather quantitative qualitative data s next develop performance indicators routinely re evaluate cost vs benefit a few common reasons deploy kpis support continuous improvement promote individual organizational agility transparency identify ways enhance capacity maintain financial awareness add resources assign merit promotions monitor adherence best practices detect changes in workload type volume they pitfalls degree of effort does not allow for meetings micro requests food restroom failure collect appropriate customers staff overly interrogated ...