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...Cousins et al food and beverage management th edition goodfellow publishers chapter covers the nature of service systems customer vs resource productivity relations managing volume sequence revenue control key requirements for staf sound product knowledge well developed interpersonal skills a range technical an ability to work as part team consists two separate sub operating at same time delivery beverages process experience undertakes eleven or more stages preparation clearing during taking bookings billing greeting dealing with seating directing payments dishwashing orders following serving...