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picture1_Slideshare Management 75951 | Hoffman5e Ch15 Instructor


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File: Slideshare Management 75951 | Hoffman5e Ch15 Instructor
Chapter Objectives • Compare and contrast the concept of service seamlessness to departmentalization and functionalism. • Describe how a service firm’s internal logics affects its service culture. • Understand ...

icon picture PPTX Filetype Power Point PPTX | Posted on 02 Sep 2022 | 2 years ago

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...Chapter objectives compare and contrast the concept of service seamlessness to departmentalization functionalism describe how a firm s internal logics affects its culture understand fundamental differences between industrial management approach market focused observational indirect questioning approaches for assessing organization current explain basic components audit discuss four strategies that facilitate cultural change cengage learning may not be scanned copied or duplicated posted publicly accessible website in whole part opening vignette zappos is consistently ranked high on fortune magazine list best companies work embraces core values known as commandments help shape deliver wow through embrace drive create fun little weirdness adventurous creative open minded pursue growth build honest relationships with communication positive team family spirit do more less passionate determined humble creating seamless services occur without interruption confusion hassle customer ritz carlt...
								

							

						
	
												
				
					
					
					
			
					
				
				
		
	

	
		





	

	
				

						

						
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										Category:  Uncategorized / Uncategorized 
										
Posted on: 02 Sep 2022 | 2 years ago
										
										
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Filetype: PPTX
										
File size: 1.67 MB
										
Views: 92x
										
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												Wan learn