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...Modeling the service process kendall lee for queuning systems ieng bonus homework what is queuing theory model queueing mathematical study of waiting lines or queues a constructed so that queue lengths and time can be predicted generally considered branch operations research because results are often used when making business decisions about resources needed to provide discipline describes method determine order in which customers served fcfs lcfs siro erlang distribution an continuous random variable t whose density function f specified by two parameters rate parameter r shape k we assume times different independent variables each customer s governed having mean then example means if were always present server could serve average per hour would...