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...Topics introduction group exercise praise criticism or feedback textbook characteristics of a good manager what skills do i need evaluating performance looking at supervision from the employee s perspective why would want to be dr jean malone vice president human resources district chief negotiator citrus community college years in education worked for cclc managing online collective bargaining ocb database currently work brain trust related projects manage cbt program capture on left side room is section middle right after each statement move appropriate you think fits situation mr jones told me how much he appreciated your thank note job interview thought it was great personal touch...