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...Contents operations management goal of transformation process history employment shif goods v s services service continuum manufacturing system volume variety graph buisness strategy environment scan swot analysis porter five forces model competitive priorities is the processes that transform inputs into and add value for customer dealing with added activities proper planning organising leading controlling organisations resources transforms labor capital outputs provide to customers maximize efficiency while producing output effectively fulfill needs decesion making quality improvement in scheduling training workers reduced cost improves productivity typical time line industrial revolution division labour adam smith scientific motion study f w taylor howthron western electric research world war mrp jit total information technology flattening globalization...