Slideshare Management 75243 | Pm Training Process Tool V4

191x Filetype PPTX File size 1.23 MB Source: it.ucsf.edu

File: Slideshare Management 75243 | Pm Training Process Tool V4

course objectives this course explains the following difference between incident management and problem management value of problem management to the enterprise key definitions and basic concepts for problem management problem ...

Filetype Power Point PPTX | Posted on 02 Sep 2022 | 3 years ago

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...Course objectives this explains the following difference between incident management and problem value of to enterprise key definitions basic concepts for policy roles responsibilities process activities using servicenow tool what is how it different from objective restore service as quickly possible while deals with solving underlying cause one or more incidents therefore emphasis resolve root find permanent solutions most common mistake a tendency treat like big ends when customer able carry on their job regardless whether not has been resolved question ask can my now work if answer yes then close appropriate raise case study several customers contact desk report that they are getting an error message trying access clinical application limited time available support team decides restart server which cleared should be closed encounters again aware known apply workaround clear solution perfect but kept working at will record so identified in scenario left open until found all investiga...

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Category: Uncategorized / Uncategorized
Posted on: 02 Sep 2022 | 3 years ago
Tag: download pptx, training, process, tool,
Filetype: PPTX
File size: 1.23 MB
Views: 191x
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