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picture1_Business Ppt Templates 74952 | 2021 Hisp Action Plan Va Vba


picture2_Business Ppt Templates 74952 | 2021 Hisp Action Plan Va Vba picture3_Business Ppt Templates 74952 | 2021 Hisp Action Plan Va Vba

 97x       Filetype PPTX       File size 0.69 MB       Source: www.performance.gov


File: Business Ppt Templates 74952 | 2021 Hisp Action Plan Va Vba
FY21 Capacity Assessment Reflection Summary What we’re proud of this year: Customer Understanding & Service Design Journey Mapping: Efforts continued as outlined in VBA’s 2019-2020 Customer Experience ...

icon picture PPTX Filetype Power Point PPTX | Posted on 01 Sep 2022 | 2 years ago
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...Fy capacity assessment reflection summary what we re proud of this year customer understanding service design journey mapping efforts continued as outlined in vba s experience cx action plan capitalized on opportunities to innovate human centered hcd research accommodate an all virtual approach for our women veterans map delivered april the communication is being developed share insights and personas with employees key stakeholders build empathy across business lines when interacting addition are using from prioritize potential solutions help better navigate va benefits coming have also initiated journeys native american military sexual trauma survivors understand their experiences accessing so can co address pain points these populations external participated a wide initiative led by office veo deliver first ever employee product used implement initiatives targeted at improving tools training available delivering services post separation transition assistance program pstap successfull...
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