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...Chapter production and operations management strategic leadership learning outcomes explain what is meant by the term understand some of basic concepts relationship between strategy roles within concept planning capacity importance product design transformation process continued quality cost inventory most recent approaches philosophies in services environment key terms lead time concurrent engineering manufacturability continuous improvement control assurance customer involvement function deployment environmentally friendly qfd flexibility stock keeping unit sku supply chain operating reference scor model job shops total tqm just jit work wip outline introduction current service sector conclusion...