Online Learning Ppt 67797 | Ch9 Koc Slides Ch 9

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File: Online Learning Ppt 67797 | Ch9 Koc Slides Ch 9

Chapter 9 The Influence of Other Customers in Service Failure and Recovery COMPLIMENTARY TEACHING MATERIALS COMPLIMENTARY TEACHING MATERIALS Learning Objectives Understand the influence of other customers in service encounters in ...

Filetype Power Point PPTX | Posted on 28 Aug 2022 | 2 years ago

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...Chapter the influence of other customers in service failure and recovery complimentary teaching materials learning objectives understand encounters tourism hospitality explain main components social servicescape consequences failures caused by emotional intelligence relation to how customer could be recovered plays an important role consumption process industry sharing physical environment with others such as fellow affect one another context directly through interpersonal or indirectly being part settings experiences are co created produced interactions mccoll kennedy et al management theory belk eiglier langeard b ps services marketing participants tombs...

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Posted on: 28 Aug 2022 | 2 years ago
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