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...Agenda retail sales evolution goals for telecom six step customer focused process tips success benefits of a strategy www telecomtrainingcorporation com company owned and agent stores provide the majority revenues radical transformation channel since mid s store strategies introduced more than years ago are now out date consumer research technology innovative market leaders create same type experience provided at world top retailers superior to increase satisfaction loyalty marketing alignment with promotions social media website chat collateral etc increasing nps net promoter scores consistent call center upselling cross selling approach wide decisions made from perspective greet build trust recommend value based solutions gain agreement manage objections prepare set expectations appreciate wrap up warm sincere friendly greeting within seconds arrival feet entering shop b smile introduce yourself by first name ask c purpose visit assure them you can help...