Communication Plan The elements of an effective communication plan should include a clearly defined: • Receiver • Message • Communication process • Timeframe • Evaluative process PPT-092-01 2 Communication Process PPT-092-01 3 Communications Process Message/ Sender Medium Receiver Experience Verbal/non- Experience Attitudes written Attitudes Skills Email Skills Perceptions Web Perceptions Pictures PPT-092-01 4 Communication Process Input Feedback Personality/Style Climate View of others/self Complainant’s behavior Communication skills How well you handle feedback PPT-092-01 5 Realities of Communication Four Important Realities: Communication is the main way we exchange idea, needs and beliefs and get things done. Miscommunication is more prevalent than ...

 

KONSEP DAN DEFINISI • DEFINISI KOMUNIKASI • Secara terminologi, komunikasi berasal dari bahasa latin “Communico”, artinya membagi, dan “Communis” berarti membangun kebersamaan antara dua org atau lebih. • Menurut Aristoteles (385-322 SM) dalam bukunya Rhetoric. Komunikasi adalah “siapa mengatakan apa, kepada siapa”. • Lasswell (1948) : Komunikasi adalah menanyakan “ SIAPA mengatakan APA. MELALUI apa, Kepada siapa, apa Akibatnya”. KONSEP DAN DEFINISI • Hovland, Janis, & Kelly: “Communication is the process by which an individual ( the communicator) transmit stimuli (usually verbal) to modify the behavior of other individuals ( the audience)”. • Barelson & ...