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...Jones bartlett learning llc not for sale or distribution section two the nurse patient relationship ch pass indd pm chapter five establishing a therapeutic lisa kennedy sheldon rob marmion shutterstock inc case study susan r is year old woman coming into outpatient surgery center breast biopsy she sits in waiting room with her husband and obviously nervous staring unblinking at wall tapping feet wringing tissue hand perioperative approaches to introduce herself bring operation suite prepare mrs i am laurie snow will be working you today what do like called hello call me sue that s everyone else calls this my andrew shakes hands it nice meet both of would explain going happen get little more information from answer any questions may have about oh thank so scared don t know how through common feel goal help everything as we go along glad there come course introduction few moments has accomplished great deal toward creating solid did identified by name established credentials role greeted...