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...Chapter oral communication skills lesson in the workplace advantages and disadvantages of learning objectives by end this student should be able to engaging starters define term first goal second recognize questions following situations occur every day business all them involve imagine you are a manager company below each case identify write down who do need communicate with why yyou tou takeake ann i immpoportrtaanntt phone cal calll f foror w woorrk k what information somsome nee neww ffiirre e ffiightghtiing eqng equiuippmmeentnt h haass been en colcollleageagueue hasho has g goneone o ouutt foorr l lunchunch ou iinsnsttalallled ed iin n tthe he comcomppaanyny hhowow woouulld d nneed eed ttoo lleeaave sve shorthortllyy fforor aa mmeeetetiingng iand itt iiss mmaakke se surure te thhaatt ototherher m manaanagersgers ememplplooyeesyees unlunliikkelely ty thahatt y yourour c coolllleeaague gue wwiillll rreteturn urn befbefororee is best way communicating knowknow howhow tto uso use ie c...