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...Chapter operations strategy and competitiveness mcgraw hill irwin the companies inc all rights reserved objectives competitive dimensions order qualifiers winners design process a framework for manufacturing service capacity capabilities productivity measures example customer needs more product corporate increase org size production decisions on processes infrastructure build new factory cost or price make deliver cheap quality great delivery speed quickly reliability it when promised coping with changes in demand change its volume flexibility introduction other specific criteria support dealing trade offs if we reduce costs by reducing inspections might improve problem solving cross training personnel to deal wider range of problems they may become less efficient at commonly occurring...