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...Outsourcing human resource activities measuring the hidden costs and benefits a dissertation submitted to faculty of graduate school university minnesota by thomas james norman in partial fulfillment requirements for degree doctor philosophy professor mahmood zaidi advisor april acknowledgements this would not be possible without responses from hundreds managers who took time speak with me or respond my survey questions while their participation is anonymous cooperation thesis could have been written special debt gratitude owed committee thanks are readers brian mccall alison davis blake helpful comments on each earlier drafts i also like thank acknowledge help other members avner ben ner robert kudrle myles shaver advice suggestions development work andrew van de ven was very his paper class which evolved into proposal professors theresa glomb connie wanberg rich arvey john budd fossum yijiang wang gary mclean baiyin yang stephanie luis all were assisting absorb material needed undert...