Design Company Presentation 42723

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File: Design Company Presentation 42723 | Mjasa Tm6

Gaps Model of Service Quality Expected CUSTOMER Service/diharapkan Customer Gap Perceived Service/dirasakan 4.Communication COMPANY Service Gap External Delivery Communications to Customers 3.Performance Gap 1.Listening Gap Customer-Driven Service ...

Filetype Power Point PPT | Posted on 16 Aug 2022 | 2 years ago

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...Gaps model of service quality expected customer diharapkan gap perceived dirasakan communication company external delivery communications to customers performance listening driven designs and standards design perceptions consumer expectation figure objectives the introduce a framework called which is used organize this textbook demonstrate that useful for understanding in an organization most critical close difference between expectations show four occur companies we call provider are responsible identify factors each key leading harapan lihat anggap knowledge not knowing what expect having right delivering matching promises...

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Posted on: 16 Aug 2022 | 2 years ago
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Filetype: PPT
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