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...Ethos jurnal penelitian dan pengabdian kepada masyarakat vol no januari pelatihan customer service excellence pada karyawan rscm kirana gracia rachmi adiarsi rani chandra oktaviani jurusan ilmu komunikasi stikom london school of public reralations lspr jakarta e mail ra edu co abstract all institutions that seek profit or non either product companies feel important in establishing cooperation and communication with customers one health care institution eye hospital considers it urgent to conduct good training for considering the competition field services from observations discussions review this community was carried out form a number employees divisions related implementation combines concept practices can change level confidence skills providing by based on results pre test post evaluations come trainers representative recommendation management should before will be placed position is useful knowledge serving keywords abstrak semua institusi baik itu maupun perusahaan jasa atau prod...